Growth Care

Growth Care — Enhanced Website Maintenance

Growth Care provides ongoing website maintenance, routine updates, security and health checks, and prioritized support for your existing website.

What’s Included

• Planned routine website maintenance.
• Routine updates to supported software, themes, and plugins, where appropriate and compatible.
• Periodic security and website health checks.
• 5 Small Repair Requests per month.
• Prioritized support.

Small Repair Requests

Each request covers one specific, minor issue on your existing website, such as a broken link, minor formatting issue, small responsive layout problem, visual inconsistency, or simple issue with an existing form or website function.

Each eligible request includes up to 60 minutes of active repair work. Substantial changes, complex troubleshooting, and work reasonably expected to take more than one hour are excluded.

New pages or features, redesigns, major code changes, complex debugging, new integrations, content creation, and SEO implementation are not included.

If a request falls outside the included scope, Eren Digital will explain why and provide a separate quote where appropriate. Additional paid work requires client approval before it begins.

Each request covers one specific issue. Unrelated issues may count as separate requests. Unused requests expire at the end of each monthly service period and do not roll over or convert into credits or refunds.

Support

Submit requests through the designated client portal. Eren Digital aims to review requests and provide an initial response within 24–48 hours during the stated support process. Support is handled Monday through Friday, 8:30 AM–5:30 PM Türkiye Time (UTC+3), excluding applicable holidays. The timeframe is an initial response target, not a guaranteed resolution time. Growth Care receives prioritized support.

Exclusions

Redesigns, new pages or features, major development, complex debugging, new integrations, content creation, SEO implementation, third-party service fees, paid software licenses, and hosting fees are excluded unless agreed separately in writing.

Subscription

Growth Care is normally available at $499 per month or $5,988 per year. Special campaign pricing, eligibility, commitment requirements, and payment terms apply only where expressly stated in the applicable campaign terms and checkout.