Core Care

Core Care — Website Maintenance

Core Care provides essential ongoing maintenance for your existing website, helping keep it updated, secure, and functioning as intended.

What’s Included

• Planned routine maintenance for your existing website.
• Routine updates to supported software, themes, and plugins, where appropriate and compatible.
• Periodic security and website health checks.
• 3 Small Repair Requests per month.
• Standard support priority.

Small Repair Requests

Each request must address one specific, minor issue on the existing website. Examples include fixing a broken link, correcting a minor formatting issue, resolving a small responsive layout problem, correcting a visual inconsistency, or fixing a simple issue with an existing form or website function.

Each eligible request includes up to 60 minutes of active repair work. Substantial changes, complex troubleshooting, and work reasonably expected to take more than one hour are excluded.

New pages or features, redesigns, major code changes, complex debugging, new integrations, content creation, and SEO implementation are not included.

If a request falls outside the included scope, Eren Digital will explain why and provide a separate quote where appropriate. No additional paid work will begin without client approval.

Each request covers one specific issue. Unrelated issues may count as separate requests. Unused monthly requests expire at the end of the monthly service period and do not roll over or convert into credits or refunds.

Support

Submit support requests through the designated client portal. Eren Digital aims to review requests and provide an initial response within 24–48 hours. Requests are handled during regular business hours, Monday through Friday, 8:30 AM–5:30 PM Türkiye Time (UTC+3), excluding applicable holidays. This is an initial response target, not a guaranteed resolution time.

Exclusions

Website redesigns, new pages or features, major development, complex debugging, new integrations, content creation, SEO implementation, third-party service fees, paid software licenses, and hosting fees are excluded unless expressly agreed in writing.

Subscription

Core Care is available at $249 per month or $2,988 per year, subject to the billing options enabled at checkout. Renewal, cancellation, and refund terms are governed by the applicable service agreement and checkout terms.